Last updated: November 2025
Plain English Summary
We respect your privacy and take protecting your information seriously.
Here’s what you need to know, simply put:
- We collect personal information (like your name, contact details, and address) so we can connect Users and Vendors, process payments, and improve our service.
- We only use your information for things related to your use of our Platform.
- We do not sell your information to anyone — ever.
- We store data securely and only keep it for as long as necessary.
- You can ask to see, update, or delete your information at any time by contacting us.
- Our Platform uses third-party payment providers and basic website analytics tools to keep everything running smoothly.
The more detailed (legal) version is below:
Full Privacy Policy
1. About This Policy
This Privacy Policy explains how baymowers.com.au (“we”, “our”, “us”) collects, uses, discloses, and protects your personal information when you use our website, services, or Platform.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect the following types of information:
a. Personal Information (Users & Vendors)
- Full name
- Contact details (email address, phone number)
- Residential or service address
- Payment information (processed securely via third-party providers)
- Profile details (business name, ABN, services offered)
- Job history, reviews, and communication through our Platform
b. Automatically Collected Information
When you visit our website or app, we may automatically collect:
- IP address and browser type
- Device information
- Website usage and activity (through cookies or analytics tools)
3. How We Collect Information
We collect information when you:
- Create an account or profile
- Post or accept a job
- Communicate with us or another user through the Platform
- Make or receive a payment
- Interact with our website (e.g., via cookies or contact forms)
We may also collect information from publicly available sources or third-party partners where permitted by law.
4. Why We Collect Your Information
We collect and use personal information to:
- Operate and manage our Platform;
- Match Users with suitable Vendors;
- Process and manage payments through our escrow system;
- Communicate with Users and Vendors;
- Handle disputes, feedback, or support requests;
- Improve our services and user experience; and
- Comply with Australian laws and regulations.
5. How We Use and Share Your Information
We only use or disclose your information when necessary to:
- Facilitate your use of the Platform (e.g., share your job details with Vendors or User contact info after acceptance);
- Process payments via our secure third-party payment provider;
- Communicate updates or service changes;
- Handle disputes or investigate misuse; or
- Meet legal or regulatory obligations.
We do not sell or rent your personal data to anyone.
We may share limited information with trusted partners (such as payment processors or IT providers) who help us run our business — all of whom must protect your privacy in line with Australian law.
6. Payments and Financial Data
Payments are processed securely through a third-party payment processor (e.g., Stripe, PayPal, or another provider).
We do not store your full credit card or banking details on our servers.
Your payment information is encrypted and handled in accordance with PCI-DSS standards.
7. Cookies and Website Analytics
Our website uses cookies and basic analytics (e.g., Google Analytics) to:
- Track website performance and usage trends;
- Remember user preferences; and
- Improve user experience.
You can disable cookies in your browser settings, but some features of the Platform may not function properly.
8. Storage and Security
We store personal information securely using trusted cloud-based systems located in Australia or countries with comparable privacy protections.
We use technical, administrative, and physical safeguards to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
9. Access and Correction
You may request access to the personal information we hold about you at any time.
You may also ask us to correct or update inaccurate details.
Requests can be made by contacting us.
We will respond within a reasonable time (usually within 30 days) as required by the APPs.
10. Deleting Your Account or Data
You can request to delete your account or personal data by contacting us.
We may retain certain information if required by law (e.g., payment records or dispute documentation).
11. Third-Party Links
Our Platform may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external sites.
We recommend reviewing their privacy policies before sharing personal information.
12. Children’s Privacy
Our services are intended for people aged 18 and over.
We do not knowingly collect personal information from children under 18.
13. International Data Transfers
If we use third-party service providers located outside Australia (for example, for cloud hosting), we take reasonable steps to ensure your information is handled in compliance with Australian privacy standards.
14. Changes to This Policy
We may update this Privacy Policy occasionally.
Any updates will be posted on our website with a new “last updated” date.
Continued use of the Platform means you accept the revised policy.
15. Contact Us
If you have questions or concerns about this Privacy Policy, or if you wish to make a privacy complaint, please contact us: